692e1f4ed7b911764630350.png
Get Started Login
Login
breadcrumb.jpg

Privacy policy

SmartSocialTool Privacy Policy1. IntroductionSmartSocialTool ("we," "us," "our," or "Company") is co...

SmartSocialTool Privacy Policy

1. Introduction

SmartSocialTool ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform at www.smartsocialtool.com (the "Platform").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

Personal Information You Provide Directly

  • Account Registration: Name, email address, password, phone number, company name

  • Profile Information: Profile picture, bio, social media handles, business details

  • Payment Information: Billing address, payment method details (processed securely)

  • Communications: Messages, support tickets, feedback, and inquiries

  • Content: Posts, schedules, analytics data you upload or create

Information Collected Automatically

  • Device Information: Device type, operating system, browser type, IP address

  • Usage Data: Pages visited, time spent, features used, clicks, interactions

  • Cookies and Tracking: As described in our Cookies Policy

  • Location Data: General geographic location based on IP address (not precise)

  • Analytics: User behavior, conversion data, performance metrics

Information from Third Parties

  • Social Media Platforms: When you connect your social media accounts (Facebook, Instagram, Twitter, LinkedIn, etc.)

  • Payment Processors: Transaction and billing information

  • Third-Party Services: Data from analytics, advertising, and marketing partners

3. How We Use Your Information

We use the collected information for:

  • Service Delivery: Providing, maintaining, and improving SmartSocialTool

  • Account Management: Creating and managing your account, password recovery

  • Communication: Sending updates, notifications, support responses, and promotional emails

  • Analytics: Understanding user behavior and platform performance

  • Security: Detecting fraud, preventing abuse, and protecting data

  • Legal Compliance: Meeting regulatory requirements and legal obligations

  • Marketing: Sending newsletters and promotional content (with your consent)

  • Personalization: Customizing your experience based on preferences

  • Research: Improving our services and conducting analytics

4. Legal Basis for Processing

We process your information based on:

  • Consent: You have given explicit permission

  • Contract: Processing is necessary to provide our services

  • Legal Obligation: We are required by law to process the data

  • Legitimate Interest: Processing is necessary for our business operations

  • Performance of Contract: To fulfill our obligations to you

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that help us operate the Platform (hosting, payments, analytics)

  • Social Media Platforms: When you authorize us to connect your accounts

  • Business Partners: With your consent for joint offerings or services

  • Legal Requirements: When required by law or legal process

  • Safety: To protect rights, privacy, safety, or property

  • Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties for marketing purposes.

6. Data Retention

  • Account Data: Retained as long as your account is active

  • Communications: Retained for 2 years for support purposes

  • Analytics Data: Retained for 12 months

  • Payment Records: Retained for 7 years (legal requirement)

  • Marketing Data: Retained until you unsubscribe

You can request deletion of your data at any time, subject to legal requirements.

7. Your Data Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data

  • Correction: Request correction of inaccurate data

  • Deletion: Request deletion of your data ("Right to be Forgotten")

  • Portability: Receive your data in a portable format

  • Opt-Out: Opt out of marketing communications and data processing

  • Withdrawal: Withdraw consent for data processing

  • Complaint: File a complaint with relevant data protection authorities

To exercise these rights, contact us at privacy@smartsocialtool.com.

8. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: SSL/TLS encryption for data in transit

  • Access Controls: Restricted access to personal information

  • Authentication: Secure login with password protection

  • Firewalls: Network security and monitoring

  • Regular Audits: Security assessments and updates

  • Employee Training: Privacy and security awareness training

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

If you access SmartSocialTool from outside the country where our servers are located, your data may be transferred across borders. By using the Platform, you consent to such transfers. We implement appropriate safeguards for international transfers.

10. Children's Privacy

SmartSocialTool is not intended for children under 18 years old. We do not knowingly collect information from children under 18. If we become aware that a child has provided us with information, we will delete such information immediately and terminate the child's account.

11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information is collected and how it's used

  • Delete personal information collected from you

  • Opt-out of the sale or sharing of your personal information

  • Non-discrimination for exercising your privacy rights

Contact us at privacy@smartsocialtool.com to exercise these rights.

13. European Union Rights (GDPR)

If you are located in the EU, we process your data in compliance with GDPR. You have enhanced rights including access, rectification, erasure, restriction of processing, data portability, and the right to object.

Our Data Protection Officer can be contacted at dpo@smartsocialtool.com.

14. Do Not Track Signals

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing Do Not Track signals. SmartSocialTool respects Do Not Track preferences when technically feasible.

15. Marketing Communications

You can opt out of promotional emails by:

Transactional emails related to your account will continue regardless of opt-out status.

16. Cookies and Similar Technologies

Please refer to our Cookies Policy for detailed information about how we use cookies and similar tracking technologies.

17. Contact Information

For privacy-related questions, concerns, or to exercise your data rights, contact us:

SmartSocialTool Privacy Team

Data Protection Officer

18. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified via email or prominent notice on the Platform. Your continued use of the Platform indicates your acceptance of any changes.

19. Compliance

SmartSocialTool complies with:

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

  • California Online Privacy Protection Act (CalOPPA)

  • Children's Online Privacy Protection Act (COPPA)

  • Other applicable privacy laws and regulations